Description: Expedia offers travelers the possibility to compare prices and get the best deals on trips and travel-related services.
If you have a soft spot for traveling or there’s no holiday going by without visiting a new place, you most probably resort to all sorts of apps and tools in order to get the best prices on hotel bookings, car rentals, flights, and other travel-related services and products. You might have run into Expedia as well. If you haven’t, then you might want to stick around and learn more about the ways Expedia can help you when it comes to getting the best prices on your next trip.
Expedia – What Is it?
With a long history behind, Expedia is a travel website that helps you find the best prices on a variety of travel-related services such as car rentals and cruises. Expedia was founded in 1996 by Microsoft and even though it is one of the oldest services of this sort, has stood the test of time adapting to the changes occurring in the technological field and keeping up with the latest trends. It, thus, comes with a modern website and highly appreciated mobile apps which are great when you’re on the go. By the traffic it gets, Expedia can easily be placed on one of the top positions in terms of the best travel websites being outranked only by MapQuest and Google Maps.
How Does It Work?
Expedia helps customers find the best deals on a great variety of travel services including hotels, flights, car rentals, and cruises. You can even use Expedia to get the best prices on things you can do once you reach your destination.
You just need to choose the service you’re interested in and results will be displayed quite fast. You can filter your flight results, for instance, by departure and arrival time, price, flight duration or the number of stops. One great thing about Expedia is that it will display your final cost in large font. This means that what you see is what you have to pay and you won’t have to pay a higher price at checkout. The cost they display includes all the fees and taxes.
Now, you are promised that you get the best prices and in order to prove that you do so, Expedia comes with the Best Price Guarantee. They promise to refund you any difference if you find a cheaper rental car, flight, cruise, activity or vacation package within 24 hours of booking. When it comes to hotel stays, you get the refund if you find a cheaper rate up to two days before your check-in. Plus, they will also give you a $50 travel coupon you can use for your future trips.
There are several things to keep in mind regarding the refund, though.
- You will get the refund if you find a lower rate for the exact itinerary match. This includes airline, hotel and room type, rental car company, and all such details.
- You won’t receive a coupon for canceled or changed bookings.
- The $50 coupon will be given only to people who have an Expedia account associated with an email address and password. In case you booked your trip using a Guest account, you will get only the refund.
- Only the lower rates that are available to the general public count. If you find lower rates that are available only through a corporate website or a membership program, you won’t get the refund.
One important aspect not to forget is that Expedia will offer you the best deals and help you enjoy low rates just like a travel agent does, that is, by taking a commission from your every booking.
What Do Customers Say About Expedia?
One thing many people do before making a purchase is to check reviews coming from people who actually tried the product or service they want to go for. No exception with Expedia. It’s best to do your online homework before jumping into spending your hard-earned money on something that might not be what you expected.
Regarding Expedia, most reviews we’ve found portray a negative image of this travel agent. Customers mention several aspects that make them hold back from booking again using their services. Many reviewers say the flexibility you get to change your reservation is equal to zero. The customer support representatives are difficult to get in touch with and many people trying to reach them for various issues had very often no success in doing so.
Plus, many complaints talk about getting the worst rooms and seats. Customers using Expedia to book their hotel rooms have been assigned to rooms that came with a downside like being on a lower floor, next to an elevator, and so on. Then, booking your flight through Expedia won’t get you details about your seat like when booking through an airline’s website. Therefore, you might end up getting a seat that is too close to the bathroom or has a smaller leg area. Then we’ve found reviewers saying they couldn’t redeem their reward coupons.
Expedia – Pros? Cons?
33% of the people who tried Expedia and left an online review would recommend it to a friend. Satisfied customers say they’ve found the best rates on the travel services they needed and encountered no or little problems. And then there’s the remaining 67% that would not recommend the travel agent to a friend.
You might keep in mind two more aspects in order to make a smart choice. Although the website says it displays the final cost, you might still deal with hidden fees. For instance, when you’re interested in luggage fees and information, Expedia displays a long list of airlines and their fees whereas, when you book directly on the airline website, checking the baggage information is always available. And then, airlines might not be accurately compared.
Customers who have booked through Expedia had to pay fees when checking their bags in at the airport that were not mentioned on Expedia. If you do decide to book using their services, let us know about your experience in the comment section below.
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