Home » Technology and Software » GuestPoint – The Next Generation of Property Management Software or a Waste of Time?

GuestPoint – The Next Generation of Property Management Software or a Waste of Time?

Molly
Senior Editor, TipsHire

If you are looking for new solutions to showcase your property, attract clients, and simplify your management work, you will inherently gain interest in software like GuestPoint. Competition in this niche is tight, and you cannot afford to invest time and money into such offers only to discover they are not worth it. Therefore, in the following lines, we will take a closer look at this particular solution, to help you assess whether it is worth your time and money.

About GuestPoint

This property management platform is the creation of Centium Software. It is an international company with offices in the USA, the United Kingdom, Australia, and New Zealand. They describe their platform as the perfect solution for managing properties with accommodation capacity ranging between 1 and 200 the rooms.

According to the About Us page, Centium Software has 25 years of experience in developing business software for various industries and has been selected as a services supplier for prestigious events like:

  • The Olympic Games
  • The United Nations World Sumit
  • The Rugby World Cup
  • The G20 Summit

The official GuestPoint website has a clean and friendly structure and offers useful information in an accessible language, addressing any potential customer, even those who are not familiar with the concept of property management software.

There is also a link to the corporate website of Centium Software at the bottom of the home page, allowing potential clients to associate the platform with its developer and get some insight regarding the developer’s history, expertise, and products and services offer.

Apart from the computer software suite, GuestPoint also has a dedicated mobile app, bound to help busy property managers access information and input new data on the go. This underlines the developer’s efforts to keep up with market trends and constantly improve user experience.

The platform seems to cover all the needs hospitality industry players may have. Their unique selling proposition seems to be accessibility, the fact that users do not need special skills or knowledge to use the platform. Those who encounter difficulties can rely, at least in theory, on a friendly, efficient, and responsive support team in order to make the most of the services the platform

GuestPoint Offer Details

The platform makes numerous attractive promises through the official website. The latter is organized with a menu at the top left side of the page. The menu has five entries: Home, Key Features, Easy to Use, Services, and About Us.

Home

The Home entry corresponds to the homepage and gives introductory information about the platform: how it works, why property managers should try it, and awards list. Perhaps the most important part of it is the Demo video presentation, which allows visitors to get a glimpse of what managing properties from the platform actually means.

Key Features

The Key Features entry takes the form of a drop-down list that allows visitors to find out more about the main features of the platform. These features are:

  • Information at your fingertips
  • Complete online integration
  • Maximize revenue
  • Simple Group Management
  • Secure Credit Card Vault
  • Accounting made easy
  • Streamline housekeeping
  • Access locally or in the cloud
  • Multi-user

Each feature has a dedicated web page that explains it not only textually, but also visually, through a carousel of screenshots representative for the GuestPoint platform user experience. At first sight, the platform looks very intuitive, with large tabs, self-explanatory menu, color-coded information, and various charts synthesizing data in an accessible manner.

Judging by the descriptions, the software covers all the necessary aspects to simplify property management:

  • Booking
  • Payments
  • Accounting
  • Housekeeping
  • Vacancies management

The presentation addresses all potential questions and objections new uses may have. For instance, on the Secure Credit Vault page, Centium Software reveals they collaborate with a PCI-compliant company, Vectra Corporation, and includes a link to their web page to allow visitors to do their own research.

At the bottom of each page describing the key features, there is a relevant testimonial. Although only the first name of the manager and the name of the property are given, the testimonials feel genuine and believable. Moreover, those interested can locate the property online and ask for first-hand feedback.

Ease of Use

As mentioned above, the unique selling proposition of GuestPoint is the platform’s ease of use and ability to help property managers work more efficiently, and keep better track of their bills and invoices. This promise receives the due attention in a dedicated menu entry with its own drop-down list covering the following:

  • Getting started
  • Reservation management
  • Customer management
  • Account management
  • Day to day management
  • Dashboard
  • WebPoint Online Booking Page
  • Implementation

According to the Implementation page, a specialized team will assist the customer step by step to install, configure and learn how to use GuestPoint. The promise is quite extensive, covering everything from the initial installation on as many computers as the customer needs, to the full training of the employees who will use the software.

Other specific activities include:

  • Web and mobile booking pages setup
  • Facebook poking page setup
  • Automatic data backup in a secure cloud server belonging to Centium Software

Optionally (it is not specified if this involves a separate fee), the GuestPoint team can also load existing customer data into the software, connecting the software to point of sale systems and PABX telephone system.

Technical support is quite extensive and features:

  • Access to User Guide and training videos
  • 24/7 telephone support
  • Online chat
  • One-on-one personalized training sessions

Overall, Centium Software offers a wide and complex range of support services to customers, making it easy to believe that even a person with limited or no technical skills would be able to use GuestPoint to promote and manage their property.

Services

The Services describes the full range of services Centium Software offers their clients, apart from the software solution itself. They include:

  • 24/7 global support
  • Cloud hosting
  • Customer training
  • Free relief manager training
  • Easy implementation
  • Channel manager
  • Website design
  • POS and PABX

Some of these services are directly related to the GuestPoint software while others aim to help customers take their business to the next level (such as the website design services). This indicates that Centium Software is willing to share their expertise and help customers make the most of GuestPoint.

To make the most of the services available, clients can even log into their accounts from remote, when they do not have access to the computers on which they have installed the software. The Portals section at the bottom of each page of the official website offers access to:

  • GuestPoint Client Portal
  • GuestPoint Remote
  • House Keeping App

While the first two portals are available solely to property managers, the House Keeping App allows staff members to log in as well, under the supervision of a manager who will type in their username and password.

Pricing and Cancellation Policy

As promising as GuestPoint may seem, it is difficult to assess whether it is worth the price since the official website does not give any information on the subject. The Privacy Policy page mentions a Terms and Conditions page that is not accessible, so it is impossible to tell whether clients have any way to cancel their agreement with the service provider and under what circumstances.

In this situation, the best solution for potential clients is to study the official website in detail to decide what service they need, and use the “Contact Me” button on the home page to access the contact form and fill it in with the required information on the number of rooms and the type of property. The service provider will most likely contact clients with personalized offers starting from the information supplied in the contact form.

Awards

GuestPoint won a series of awards, proudly listed on the homepage of the website.

These are:

  • Best Software Product of the Australian Business Awards
  • Best New Software Product – Silver Stevie Winner at the International Business Awards
  • Winner of the Global Business Excellence Awards
  • National Winner in the Tourism & Hospitality category of iAwards
  • Winner of the Consensus Software Awards

These awards come from both business and software competitions, indicating that GuestPoint is a great tool for business, and has a strong, reliable technical foundation.

GuestPoint Strengths

This platform has a lot to offer to potential customers.

  • Intuitive, easy to use layout – The website is easy to use even for those with no or minimum technical skills. The menu is extremely accessible, making it easy for users to guess which entry will take them to the desired page.
  • Wide range of useful information – From the same platform, property managers can learn how to promote their business, manage it, and control everything related to the services they receive and their property, from marketing aspects to housekeeping, bookings, payments, and vacancies.
  • Online booking options – Managers can use the platform as a communication interface with their clients, to verify and approve booking requests, and keep evidence of their vacancies.
  • Revenue maximization – GuestPoint makes it easy for managers to promote and administrate their properties from the same platform, allowing them to control costs and reduce expenses.
  • Endless options – Users have the possibility to manage several properties and staff members at the same time. The platform supports several properties and can be customized to allow access of several staff members, assign and supervise tasks, and more.
  • Mobile app – Those who are always on the go and would like to manage their properties from their mobile device or simply keep up with the news wherever they are, can install the dedicated app and do so.
  • 24/7 support – Platform users can count on 24/7 support, not only when it comes to using the platform and solving technical issues, but also for setting up their own website, back up their business information in the cloud, and make the most of the provided services.
  • Excellent reputation – The numerous awards the platform received are the ultimate confirmation of its worthiness and effectiveness, a guarantee for users that they will not be disappointed.

GuestPoint Weaknesses

Everything about this platform seems promising, encouraging, and useful, screams quality and organization, except for one aspect: the lack of transparency when it comes to costs and cancellations.

Property managers need to know from the start, even if only as an approximation, how much a service could cost them. It would also help to have access to the service provider’s terms and conditions, in order to be able to study them and know what to expect from an agreement.

The lack of pricing information and the absence of a Terms and Conditions page covering cancellations and terminations do not put the service provider in a positive light. However, potential clients have numerous contact options available and can always use them to request more information.

The Bottom Line about GuestPoint

If you have a property you would like to promote, exploit, and manage, this platform could really make things easier for you. It is easy to access from both desktop computers and mobile devices. It is available both as a dashboard and as a mobile app. It can be accessed both online and offline.

Just keep in mind that there is no telling how much these services cost. In order to make sure they are worth paying for, the best strategy is to contact the provider, give information about the property you intend to manage and the services you are interested in, and ask for a price offer and the terms and conditions.

Take your time with them: read them carefully, and pay special attention to the billing and cancellation sections. If you find the price and the terms acceptable, you can accept the offer and start using the platform. If not, you will at least know what GuestPoint is all about and you will not regret turning your back on it.

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