Need a host for your website? Might as well check HostGator, presumably one of the best in the industry.
Introduction And Features
HostGator is a web-hosting service, based in Houston, Texas, United States, that was established in back in October 2002. The founder is Brent Oxley, a graduate from the Florida Atlantic University. The company was initially started in Boca Raton, Florida, but in 2007, the main branch moved to Houston, Texas. As of 2010, a new office opened in Austin, Texas, as well as in Nashik, India.
In 2012, the CEO and founder, Brent Oxley, sold the company to Endurance International Group, but without ceasing its activity. The price paid by Endurance International Group was of $225 million. In 2013, HostGator reportedly hosted more than 9 million domains and had well over 400,000 registered customers.
Their motto, ”Web Hosting Made Easy And Affordable” is not put on the homepage for nothing. HostGator offers the following benefits upon registering your website with them: easy control panel; $100 Google AdWords; one-click script installs; email marketing constant contact; $100 Bing Ads Credit; 99.99% uptime guaranteed; technical support 24/7/365 and a 45-day money back guarantee.
All these for a starting price of $3.95 per month with extra details that we will cover later on in this article. HostGator claims that once you register for an account, you will also receive besides the benefits mentioned above, 4,500 free web templates, unlimited MySQL databases, SSH Access, FrontPage extensions and much more you will get to see only after you finish registering.
HostGator promises to give you a serious hand in promoting your website, so much that you can start making profit from it, in a matter of a few months only. This is done with the help of an existing technology that HostGator possesses, and it is claimed to be pretty competitive in the industry. This technology is basically a feature set that HostGator offers to its customers with which they keep their scores constant on any review website. There is also an affiliate program available for you to make some extra money, as a kind of gift from HostGator to its clients and also as a sign of appreciation.
When speaking about reliability, HostGator is apparently a hosting service you can trust, as they keep themselves true to their word of having an average of 99.99% uptime. As a matter of fact, this percent is more than impressive, in comparison with other web hosting services, that don’t always deliver what they promise. Also, when it comes to secure your data, meaning to have a backup, HostGator has your back on that one as well. Through their technical support, which is offered 24/7, it seems that any security issues you might have, the staff is their to take it for you and solve the issue.
This is done by permanently monitoring your server, which includes over 500 tutorials and 680 help articles. Just by signing up, you will gain access to the general forum and you can discuss and exchange opinions with other members from there, as well as with the specialists that are there to answer all of your questions.
Regarding the name HostGator has made for themselves, we can say that they are pretty appreciated in the industry and chosen many times over the competition. It seems like the way they operate their business and the features they offer, together with professional security services makes HostGator the number one choice for many. Having this said, the company holds an A+ rating with the Better Business Bureau and it has been unchanged since 2008.
This means a lot of things. Hearing that a company manages to build a solid reputation makes you always turn toward it and trust your own business with them. As nothing is perfect in this world, so it is the case with any company, including HostGator. Even if it holds a perfect rating and has a solid reputation, HostGator still has a few flaws, and those are defined by some complaints that were dealt with in the end, but still made some cracks in the perfectly built castle of sand.
There were a little over 100 registered complaints from very shallow reasons, that is way it was easy to deal with it in a diplomatic manner, so that it won’t affect the overall rating or reputation of the company in front of other people who were considering them a possible option for their future online business.
By acquiring a domain for your website from HostGator, the basic package comes down at only $3.95 per month. Are you in shock yet? Because yes, in our opinion, this price is insanely cheap for an internet hosting domain. This basic package apart from being out of this world cheap, includes the following benefits (we know we have already mentioned them, but we are always happy to refresh your memory, without making you scroll all the way up to the beginning of this article) :
- 99% uptime guarantee
- Easy control panel, with the possibility of trying out a demo
- 24/7/365 technical support
- One-click script installs
- Email marketing constant contact
- $100 Google Adwords offer
- $100 Bing ads credit
- 45 day money back guarantee
As you can see, there are quite a lot included in this basic package at just $3.95 per month. We can honestly say that this is one of the best offers on the market right now, so if you just started to build your own website, which you intend to use it as your main business in the future and also expect to bring you some profit as well, you might consider a strong and competitive partner like HostGator, to keep everything under control and even go beyond your limits. With all the other additional services HostGator offers its customers and the highly appreciated technical support, you are well on your way on the road to success.
As we were commenting earlier about the fact that no business of flawless, we have to mention a few other unpleasant moments for HostGator since they launched on the market. This is apart from the complaints from the customers that didn’t even made up 1% of the total clients database. We begin with a very first event that took place 2012.
The so called social engineering attack was initiated by the computer hacker group which went by the name of UGNazi. This group claimed that they had been responsible for hacking the server of WHMCS, a software developer web host, in which HostGator took part unwillingly. The consequences were that more than 500,000 customers private information, as well as their credit card credentials were leaked all over the internet. WHMCS took action immediately by emailing all of its customers and advising them to change passwords.
A second unpleasant happening took place one year later, in 2013. By then, HostGator has already been bought by Endurance International, and things like server outages started to occur more often. If this is a coincidence or not, we will never know. The thing is that everything started from them. Since Endurance International’s data center had to deal with network outages, the companies under them were affected as well.
These included not only HostGator, but HostMonster and Bluehost as well. And together with them, all the clients of these companies experienced short but unpleasant moments, when their websites were not fully functioning or just stopped functioning all together. In 2014, another three outages followed the one in 2013. It happened in the same place, at Endurance International’s data center.
The first one, happened in april, took 12 hours until it was resolved , the second one, that took place in may, took less, nine hours, but still affected the same three companies and their customers. The third one occurred in october and it was a major one, as it affected the company’s reseller accounts.
Although the employees and representatives of all three companies, as well as the spokesperson from the main company assured their customers that everything was about to be solved by the their teams of specialists, people were still reporting technical issues in december of the same year. In 2016, it happened again, this time, as serious or maybe more than the last outage from october 2014. This was in december, again with promises that everything would be sort out in a short matter of time.
As every company has its ups and downs, here it seems that the real problem lied with Endurance International, and not with HostGator. The latter experienced more technical issues since they have been under this company, then before when they were independent. Having said all these, it doesn’t mean that HostGator is a problematic web hosting service and should be avoided.
Not at all, because these kind of issues happen almost all the time in the cybernetic world. It is inevitable actually, when you deal with servers and a bunch of cyber attacks and it is pretty hard to keep afloat an entire network for three companies or more. This may sound as an excuse, but it’s not. It is just the truth and the harsh reality and we must accept and learn to live with it.
Customer Reviews And Conclusions
HostGator, as we said before, has a pretty solid reputation in the web hosting world. With that said, the majority of the reviews on them by actual customers are positive. Most of the people who expressed their opinion about collaborating with HostGator said that they had and continue to have a pleasant experience so far. The things they praise the most about HostGator is the easy user interface and the fact that the hosting server brings more value for the money. Many people agree that HostGator is a great tool for small businesses, but not only.
So, in case you are interested about this aspect, we hope that you are now pleasantly surprised and will proceed with confidence if you’re thinking on buying a domain on HostGator for your own website. Of course, there have been negative reviews and not-so-pleasant experiences as well. It would be impossible without them, right? Somehow, it just doesn’t seem right if the perfection isn’t balanced with a bit of failure. Anyway, most of the negative reviews have a common reason, and that is the frequent outages that affected the clients of HostGator, while being under another company.
We have already talked about this, and it seems nothing more serious than the fact that this made some of the customers give up on the their services and re-orientate to something else. The main point here is that the majority of their clients are content with HostGator and that is one of the main reason they still exist today. A few bad reviews doesn’t mean that the whole service is no good, it means that not all people understood it and maybe it was not suitable for them. It isn’t for nothing the fact that HostGator still remains one of the most sought after web hosting services worldwide.
In conclusion, HostGator is a great choice if you’re thinking of building a website you intent to use as a future breadwinner. The monthly cost of their services also brings great value for the money, as they offer more than just basic needs. Also, technical assistance is on point, as per the majority of their customer reviews, always ready to help if you have any issue or doubt.
While there have been network outages in the past, and no one guarantees that it couldn’t happen again, HostGator managed to keep one of their promises and claim at the same time, which is 99.99% of the time being up and running without issues. This, together with other benefits should be more than enough to convince you to take them into consideration as a future business partner. While there are other web hosting services out there, HostGator sure has more benefits at the moment than the competition.