Are you looking for an innovative and effective way to market and manage your tourism-related business and you are wondering if Rezdy can help? We will provide the answer and help you find out what this tool has to offer in the following lines.
It is a cloud-based B2B booking suite for tours operators and other tourism-related activities. Its users will gain access both to a centralized marketplace and to various other websites and travel booking resources where they can advertise their offers to potential clients.
The developing company is rather new on the market of business tools for travel agencies. Simon Lenoir, an IT specialist who worked in the hospitality industry as the manager of a dive center in Thailand, founded it in 2011. The company now has offices in both the United States of America and Australia, and its management includes:
- Simon Lenoir – co-founder and chief executive officer
- Hugo Sterin – co-founder and chief technology officer
- Chris Atkin – chief operations officer and chief financial officer
All three have their photo and short biography featured on the About page of the Rezdy website. Their educational and professional backgrounds are quite promising and convincing, providing credibility to the B2B software solution under discussion.
These guys seem to know what they are doing, or, at least, have the necessary skills and experience to succeed. Moreover, the information available anchors their offer into reality, and ensures a degree of transparency that is difficult to match by many competitive products.
Who Can Benefit from Using Rezdy?
As mentioned above, the platform targets businesses only. It does not sell travel packages directly but it gives corporate clients the tools they need to promote and sell their tours and travel activities.
According to the official website, the booking engine targets two client categories: suppliers and agents. Some examples of suppliers are:
- Tour operators
- Activities organizers
- Rental facilities managers
- Charter service providers
- Shuttle service providers
Some examples of agents are:
- Visitor information centers
- Online travel agencies
Each category of clients has a dedicated presentation page that highlights the key benefits and features of the booking tool. These pages suggest there are slight differences between the software solutions available to Suppliers and Agents, in the sense that the Agents’ dashboard does not include functions like Inventory, Agents, and Calendar.
What Rezdy Has to Offer
There are some small differences in the key functions the tool offers to each client category. Thus, suppliers benefit from Booking Software, Channel Manager, and Markerplace. Agents get access to Marketplace, Online store, and Kiosk.
Each function has its own webpage featuring a video presentation of it works and a list of features and benefits. These pages provide potential clients with a clear picture of how the tool works and lets them assess whether it is suitable for their needs or not.
Overall, Rezdy looks like a flexible booking engine, which integrates well with the most popular content management systems: WordPress, Drupal, and Joomla. It also allows integration with Facebook (for direct bookings from the social media platform).
The developer seems to provide regular updates and improve their languages and payment gateways offers. At the time of this review, the platform is available in the following languages:
- Chinese Simplified
- Chinese Traditional
Clients have the following payment gateways available:
- Eway – for Australian companies
- Stripe- for USA companies
- Paypal Payflow Pro
- Paypal Payments Pro
Apart from these, they can also accept payments by bank transfer and cash and record them in the system. While all these look and sound incredible, offering Rezdy clients flexibility and freedom of choice, they do raise questions regarding the tool’s ease of use.
Ease of Use
Potential clients get the chance to test the booking suite before they purchase it by clicking the Start Free Trial button situated in the top right corner of each web page. The free trial period is 7 days, enough to let those interested form an idea of what the software has to offer.
Rezdy has a straightforward setting-up process, with simple and intuitive steps. New customers can opt to log in with their Facebook, LinkedIn, Twitter or Google+ account. The web-based interface has a clean, intuitive, user-friendly design.
The menu entries are suggestive for the options they offer, and the setting-up process for the company profile is just as simple as registering for the free trial. Users can log on and access the dashboard both from computers and mobile phones.
They can customize their profiles with:
- Date of birth
- Mobile phone number
The profile panel is also the place where they can change their login password to the Rezdy system.
The MyRezdy panel allows the user to access and change the details of their company, the marketplace, the booking form, and the profile.
They can also perform administrative tasks, such as:
- Add or remove users
- Assign user roles
- Manage and modify their subscription plan on Rezdy.
Both the Profile and MyRezdy panels, together with the Logout option are available by clicking the username at the top right side of the web-based interface.
The main menu of the Agent interface has the following options:
The Marketplace feature has a sub-menu, comprising the following entries:
- Tours and Activities
- Find Suppliers
- Find Agents
- My Profile
- My Categories
Rezdy can generate the following types of reports for Agents:
- Sales – Orders
- Sales – Products
- My Commissions
- My Invoices
- Bank Reconciliation
Integrations are possible with:
- The agent’s website
- Various apps: BookEasy, Calendar Feed, Manifest Cloud, Review Express, SmartWaiver, Web Merge, WebsiteTravel, Wherewolf, Xero, Zapier
- Payment gateways
Even users without previous experience in the hospitality industry or with business tools for hotels and tour operators should be able to navigate easily through all the features of the Rezdy interface and understand what they do and how they work. The entire registration and setting-up process takes under 5 minutes and is extremely easy to complete.
From this point of view, Rezdy is, indeed, a very useful tool. It allows professionals to focus on their work and not waste time figuring out how to use it. Even if someone finds it difficult to use, they have an excellent support service to turn to.
Rezdy’s developers seem ready to go the extra mile to help their clients understand how their creation works and help them make the most of it. The footer of the Rezdy website has an entire category dedicated to customer support and training.
It is called Getting Started, and it consists of:
- Help & Support
- Personal Training
Academy is where the company hosts live webinars (announced ahead of time) and shares the recordings of previous webinars. At the time of this review, there are 2 upcoming live webinars announced, and 106 videos available.
The videos cover topics related to the functions of the Rezdy suite such as:
- QR code check-in
- Adding agents
- Categories for suppliers
- Manual payments vs. automated payments
- Vouchers for suppliers
Basically, the videos in the collection cover all relevant functions of the booking suite.
Documentation is for customers who prefer written tutorials. This section contains various articles arranged in 24 categories for Suppliers and 4 for Agents, covering all the topics of interest for a new client who wants to get the most out of their investment.
Alternately, clients can request personal one-on-one training by clicking the Book Now button at the top right side of this page. They can also access the Help Center within the dashboard of the Rezdy suite or call the US or Australian phone numbers prominently displayed throughout the website.
Rezdy is featured on various reputable review websites for business tools, such as MerchantMaverick, Capterra, GetApp, and Software Advice.
The booking engine has many informed, credible, positive reviews and the following ratings:
- 4.5 out of 5 stars on Software Advice
- 4.5 out of 5 stars on Capterra
- 4.64 out of 5 stars on GetApp
- 4 out of 5 stars on MerchantMaverick
These numbers are quite impressive and they rely on reviews belonging to various corporate clients.
The most frequent positive appreciations focus on:
- Ease of use
- Helpful customer support
- Specifically tailored software solution for the travel industry
- Professional look of the front end integrated into the customer’s website
The only aspects that could use some improvement, according to existing and former users are the costs and the difficult to understand pricing system. We will discuss them in the following lines, so keep reading!
Rezdy has a very detailed pricing system. If the client does not know exactly what they want and what amount of transactions they can expect to get on a monthly basis, they may opt for a subscription package that seems quite costly.
Clients need to understand, first of all, two key aspects:
- Even very small providers of tours or activities are treated as suppliers.
- After exceeding the allotted number of transactions, additional transactions will bring about additional costs.
With these issues in mind, here are the pricing categories for Rezdy:
Prices for Suppliers
The Pro Package costs $129/month and is billed annually. It includes the following perks:
- Free & Unlimited internal bookings
- 100 free online bookings
- $0.75 per additional booking
- $0.75 per agent booking
The Premium Package costs $179/month and is billed annually as well. It offers:
- Free & Unlimited internal bookings
- 250 free online bookings
- $0.65 per additional booking
- $0.65 per agent booking
The Enterprise Package costs $399/month with annual billing and offers:
- Free and unlimited internal bookings
- 500 free online bookings
- $0.50 per additional booking
- $0.50 per agent booking
Prices for Agents
The Affiliate plan is free and provides subscribers with the following options:
- Selling tours and activities from the Rezdy Marketplace and their own websites
- Automated and guaranteed commission payment
- Automated reconciliation
- Kiosk mode
The Agent plan is free and offers:
- Ability to book tours and activities for clients through the Rezdy Marketplace
- Automated and manual commission payment
- Access to Marketplace Rates and Negotiated Rates
- Kiosk mode
- Payment gateways and internal refunds
The Agent Premium Plan costs $179/month, billed annually, and provides:
- All the features available to Affiliate and Agent Plans
- Gift Cards & Vouchers
- Coupons & Promo Codes
- Ability to sell their own products
- Email automation
- Xero and Zapier integrations
- Priority support
Rezdy Strengths and Weaknesses
There are many good things to say about this tool, some of them already mentioned above. Here are a few of the most important:
- It has reputed and capable developers and excellent client reviews and endorsements
- Provides solutions for immediate and complex needs and allows customization
- Available in numerous languages, for clients around the world
- Compatible with various content management systems, booking platforms, and complementary software suites
- Compatible with various payment gateways
- Transparency regarding the developers, the tool’s functioning, and the pricing policy
- Comprehensive database with video tutorials to help clients make the most of the tool
- Excellent customer support
- Incredibly intuitive and easy to use
The list could continue, but the above strengths should be convincing enough, especially since, as far as weaknesses are concerned, we can only mention the few complaints regarding the high prices.
While the prices seem a little steep at first sight, it is important to mention that users have some free plans available and demos to help them figure out if the tool is worth its price, and this is more than many other competing tools offer.
This is not the cheapest booking engine for the tourism industry, but it is certainly one worth taking into account, useful, and with huge potential. It offers all the features a direct supplier or reseller would need, plus access to a huge online marketplace. You have all the information you need above and on the official website, but only you can decide what to do with it.
If you think your business could benefit from Rezdy, the least you can do is try it. When you do, don’t hesitate to share your opinions with us and our readers. According to our research, this is a great tool, but we would love to find out whether it lived up to your needs and expectations, either through comments and ratings or in a more detailed review.