Spark Pay – Review, Ratings, Complaints
Description: Spark Pay is a mobile payment system that allows you to accept secure credit card payments online.
The world has changed and so have our ordinary habits like the way we shop and pay. Technology has evolved so much that we no longer have to go shopping outdoors the things we need. We can order them online and have them delivered to our door. Since many things we do are related to money and involve payments, all sorts of mobile payment systems have been developed. Spark Pay is one of them and it is under our magnifying glass today. How can this app help you? What are its advantages and disadvantages? Let’s find out more.
Spark Pay – What Is It?
Capital One is quite popular yet its mobile processing company, Spark Pay, is just starting to know popularity. Initially owned by credit card processing hardware company Verifone and called SAIL, Spark Pay is a mobile card reader relaunched and rebranded in 2013 that claims to help you enjoy and accept secure credit card payments online from Visa, Discover Cards, AMEX, and MasterCard. You can use it from anywhere as long as you have your phone. Your transactions are said to be safe since they all feature data encryption.
How Does It Work?
More and more people have an online business and e-commerce projects. And even if we don’t talk about such a business, credit card payments are involved in so many transactions we do. The company behind Spark Pay app says that thanks to this payment system you can easily and rapidly get your business up. You just need to follow three steps.
- The first thing to do is to select a plan and sign up for your internet merchant account.
- Once you’ve taken the first step, you will have to download the free Spark Pay app. It can work on your iPhone, iPad, and Android devices.
- They will then send you a free mobile credit card reader via mail. You will have to attach this card reader directly to the device you use. Until you receive the reader, you will be able to enter payments manually by using the application.
Spark Pay Features
Although many of its features are not unique and are similar to other apps, Spark Pay does offer a few options that earn it a few pluses like social media discount offers and inventory management add-on with barcode scanning.
Once you’ve taken all the steps mentioned above and your account is all set up, you will have the possibility to create custom receipts with your company logo and even social media links, keep tabs on sales thanks to the analytics dashboard, download reports and track user sales, just to name a few. Spark Pay app will also allow you to sync devices across multiple access levels and users.
You can also integrate your data with Stitch Labs. When you do that, you will enjoy features such as inventory management and barcode scanning. You will also be able to add tips and even send customers QR code deals which can be redeemed via phone. Additionally, you can manually process cash transactions but you won’t have the possibility to void them or process refunds.
Spark Pay Pricing
If you have a business going or intend to set up one and you’re in need of such a payment system, you can opt for one of the two plans in order to enjoy Spark Pay.
Go Plan (pay-as-you-go):
- $0.00 monthly fee;
- 65% Card Present
- 7% Card Not Present
- 7% Card Present American Express
- $0.05 Per-Transaction Fee.
- $9.95 monthly fee
- 95% per swipe for American Express cards
- 95% per swipe for Visa, MasterCard, and Discover cards
- 95% for keyed-in transactions.
If your transactions exceed $1,300 per month, it is recommended to use Pro Plan yet if your sales are seasonal or your transactions don’t reach this amount, you can do well with the Go Plan. You will receive up to 3 reader cards for free but if you need more than that, you will have to pay $13 per reader. For more details and any issues, you can contact the company at 877-231-7547 any day of the week.
Spark Pay – What Do Customers Say?
No matter if it’s a product or an app you want to buy, it is best to do a bit of research and find out more about it before you make any purchase. Spark Pay is not an exception. We’ve browsed the web for reviews and tried to gather as much real feedback as possible and we can say that most reviewers have left neutral or positive feedback.
The best featured customers were satisfied with include the competitive rates, quality of customer service, unique features and the fact that there are no contracts or early termination fees. The app is not deprived of negative feedback, though. Most people who tried the app and didn’t meet their expectations say the main problem regarding Spark Pay is the device incompatibility. Some customers had a difficult time installing the app on their device (apparently Spark Pay won’t work with specific Android devices) or connecting the card reader to the device. If you use a rooted device, Spark Pay won’t work.
There are reviewers saying that their service was suddenly canceled and their funds withheld from becoming available. Then, a few customers say that Spark Pay locked their account and required copies of their business receipts in order to unlock them.
Most reviews we’ve read, though, come from people who are satisfied with the way this app works and its features. Capital One is one of the ten largest banks in the U.S. and thus the transactions are secure. This also makes the acceptance guidelines quite strict. You will have to provide them with supporting business documentation immediately after you open an account. Not all businesses manage to get the green light to Spark Pay.
All in all, Spark Pay is a payment system most customers using it are satisfied with. Choosing this app for your business over another one depends on your preferences and the features you’re interested in. If you do go for Spark Pay, though, chances are that, based on the reviews we’ve found, you will be content with what you’ll get.
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